Preventative Or Reactionary?

Typically clients seek outside consulting  for two reasons:
  • Exploring strategic / tactical support
  • Immediate issue resolution

Exploring Strategic & Tactical Support

Technology Implementations

• New systems, upgrades, replacements
• Current/future business process designs
• Stakeholder engagement, change assessments, end user rollout planning

Improving Process Performance

• Cutting costs
• Lowering defect rates
• Reducing cycle times and durations
• Increasing output with existing resources

Organizational
Change

• Strategic transformations
• Technology implementations
• New market demands
• Organizational structure re-alignments

Immediate Issue... Houston, I think we have a problem.

​A good starting point is recognizing there's a problem. Now that you've already done that, it's time to dig in and diagnose the root cause.

​Our consulting due diligence will take symptoms and customer identified issues to make sound recommendations targeting core underlying issues.

​Take a look at common issues and how we might help.

Process Headaches & Poor Performance​

  • Assess process maturity and create/improve documentation using standardized process documentation best practice such as ITILv3, Lean Six Sigma, or a blended approach.
  • Analyze areas of opportunity for recommendation.
  • Create an implementation plan to deploy future state changes.
  • Execute or support the implementation plan.

Technology Implementation Troubles

  • Leverage change management best practice and methodologies such as Prosci and LaMarsh.
  • Identify and engage with impacted stakeholders to build buy-in.
  • Develop or review current/future state business processes.
  • Participate in customer and vendor configurations sessions ensuring requirements and business needs are satisfied.
  • Determine end user implementation strategy and plan for end user training and rollout.

Resistance To Change

  • Assess and actively manage stakeholder commitment.
  • Develop mitigation strategies to  optimize change follow through.
  • Increase stakeholder change ownership through change network meetings, surveys and a variety of other communication methods.

Sample List Of Previous Engagements

  • Time and Expense Process Improvement project and associated software implementation
  • Process review and technology assessment for a large Wisconsin utility
  • Utility vegetation management technology implementation at a large Michigan utility and Xcel Energy
  • Pole maintenance technology implementation at Xcel Energy
  • Utility energy management system implementation process review at Xcel Energy
  • Physical and informational security organizational redesign at a Department of Army organization
  • Various process improvement projects at US Department of Defense
  • Online advertising and web design for clients such as Nestle, Purina, PowerBar